Annual Maintenance Contract

Annual Maintenance Contract
An annual Maintenance Contract (AMC) is a service agreement between a customer and a service provider, typically for repair/maintenance of equipment or systems. .

Scope of AMC
The Annual Maintenance Contract (AMC) for your home security and automation system includes the following services:

1. Sunday through Friday on-call maintenance service within 48 hours after receiving a call.
2. Periodic regular preventive maintenance service. We will visit your location four times a year for regular service, providing you with the convenience of not worrying about maintaining your security and automation system.
3. In the event of a product malfunctioning, we will replace the defective item with a new one until the original item is repaired, ensuring uninterrupted security/service and your peace of mind.
4. Battery replacement will be provided, but the cost of batteries will not be included in the Annual Maintenance Contract (AMC) price.

On-Site AMC Support Service

• Inside Valley AMC Support: We are pleased to offer comprehensive after-sales and support services, including on-site and remote assistance. To explore prices of our AMC support services both for 6-months and 12-months, please visit the (Domestic or Abroad) package page that you plan to buy from our website.
• Outside Valley AMC Support: For AMC Support Services outside valley please feel free to Contact us.

Terms and Conditions:

1. Coverage Area: The valley service area is defined as Kathmandu, Bhaktapur, and Lalitpur.
2. Additional Charges: Any charges incurred for additional services outside the scope of the AMC or beyond the specified coverage will be billed separately.
3. Service Requests: Please get in touch with us at least 24 hours in advance to request a service visit. Emergency visits will be accommodated based on availability.
4. Payment Terms:
   • On-Site AMC Support Service: Full payment is required upfront upon signing the contract.
   • Outside Valley AMC Support: Payment for each visit is due upon completion of the service. We understand the importance of flexibility and accept payments via bank transfer, credit card, etc.
5. Appointment Cancellation Policy: Please notify us at least 24 hours in advance if you need to cancel or reschedule a service appointment.

For any inquiries or to schedule a service, please get in touch with us at:

Cybernetics Pvt. Ltd.
Phone: (01) 4529415
Email:[email protected]