We implemented a 102 Ambulance Service project, establishing call centers in five provinces (Koshi, Bagmati, Lumbini, Karnali, Doti) at six locations across Nepal. A tower server was installed and configured at the HEOC Kathmandu office, connecting all call centers and the main server to the same network.

The comprehensive design and installation of call centers were completed in seven places (Biratnagar, Janakpur, Kathmandu, Hetauda, Pokhara, Surkhet, Doti). This included supplying and installing hardware such as UCM, DECT station, DECT phones, printer, UPS, Smart TV, and call center software. Networking and electrical work was performed for the call center offices, excluding Janakpur. Configuration for agents, supervisors, superadmins, and connecting each place with the main server were undertaken. Testing and resolution of issues were carried out.

In case of a call to 102, NTC directs it to the nearest call center. The agent receives the call, assigns the closest ambulance to the caller, and records all call details along with relevant information in the software. This recorded data is stored on the main server in Kathmandu.

We also installed GPS devices on 187 ambulances, providing a total of 300 GPS devices to Save the Children.